AI’s rise over creativity in unexpected fields like DMV. #automation

Why is AI replacing creativity. And not the DMV? | by Betsy Chasse | Jun, 2024

The author shares a frustrating experience at the DMV where they spent four hours due to a human error on the part of the staff. Despite the mistake being obvious and unavoidable, the staff refused to acknowledge it. The author recounts how they had updated their address when their daughter received her driver’s license in January. The experience highlights the challenges of dealing with bureaucratic institutions and the lack of accountability when mistakes are made. The author questions why such errors cannot be acknowledged and rectified promptly, leading to unnecessary delays and frustrations for customers. The story serves as a reminder of the importance of efficient and customer-oriented service in government agencies like the DMV.

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