The 2023 report by Boston Consulting Group found that IT consultants were more productive using Open AI’s GPT-4 tool, leading to backlash from commentators suggesting the use of ChatGPT for free instead of expensive consulting services. This raises concerns about overreliance on AI, as even skilled professionals may fall into the trap of relying too much on AI-generated insights. Research published in Nature warns about the risks of illusions of understanding and scientific monocultures caused by overreliance on AI. In business settings, overreliance on AI can lead to lost productivity and misplaced trust. Chief Innovation Officer Kyall Mai cautions against overuse of generative AI, emphasizing the importance of human critical thinking and perspective. Esquire Bank, where Mai works, uses both generative and predictive AI tools to enhance customer engagement and personalize services. Mai encourages his team to offload mundane tasks to AI tools to focus on more valuable work. The merging of roles between coders and business analysts is observed as AI takes on administrative tasks, allowing for more collaboration and innovation. Mai envisions a future where platforms can quickly develop systems based on user requirements.
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Source link: https://www.zdnet.com/article/we-need-bold-minds-to-challenge-ai-not-lazy-prompt-writers-bank-cio-says/
Bank CIO urges bold minds to challenge AI #innovation
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