Organizations undergoing transformation efforts often focus on correcting technical debt, which is the result of years of short-term decisions leading to complex technological infrastructure. However, managing process debt, which includes outdated and isolated ways of working, is equally important. Without addressing process debt, companies cannot fully leverage technologies like AI. By reevaluating and prioritizing how work is done, organizations can achieve significant improvements and focus on activities they are better equipped to deliver. AI has the potential to revolutionize work processes, such as reducing the number of keystrokes for ER doctors, allowing for more efficient and effective work. Repurposing time and mental energy through AI can lead to significant benefits in productivity and outcomes.
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Source link: https://hbr.org/2024/06/ai-success-depends-on-tackling-process-debt
Tackling “Process Debt” is Key for AI Success #AIinnovation
